You can find everything you need to know about us, Networking Nuance Limited, and our Services on our website or by emailing us at 

 before you order. We also confirm the key information to you in writing after you order by email or in your online account.

Please read these terms and conditions (“Terms”) carefully before you use the website networkingnuance.com ("Website") or place an order to purchase products from us (“NN Product(s)”). The Terms tell you who we are, how we make the Website and NN Product(s) available, and other important information. They also contain legal obligations that apply to you when you use the Website or place an order for NN Product(s).

The Website is operated by Networking Nuance Ltd (“NN”). NN is a limited company incorporated and registered in England and Wales under companyCompany No 14029273.

When you buy from us you are agreeing that:

We only accept orders when we've checked them.

We're not responsible for delays outside our control.

If you bought online, you have a legal right to change your mind.

You can end an on-going Contract (find out how).

You have rights if there is something wrong with your Services.

We can change the Services and these terms.

We can suspend supply (and you have rights if we do).

We don't compensate you for all losses caused by us or our Services.

We use your personal data as set out in our Privacy Notice.

You have several options for resolving disputes with us

Where to find information about us and our Services

 Networking Nuance Limited (company number 14029273) (

) is a company registered in England and Wales and our registered office is at 64 Baker Street, London, W1U 7GB. We operate the website www.networkingnuance.com.

 To contact us, email us at contact@networkingnuance.com. How to give us formal notice of any matter under the Contract is set out in clause 19.2.

About us

) apply to the order by you and supply of Services by us to you (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

 The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.

 These Terms and the Contract are made only in the English language.

 You should print off a copy of these Terms or save them to your computer for future reference.

Our contract with you

 Please follow the onscreen prompts to place your order. You may only submit an order using the method set out on the site. Each order is an offer by you to buy the services specified in the order (

 Our order process allows you to check and amend any errors before submitting your order to us. Please check the order carefully before confirming it. You are responsible for ensuring that your order is complete and accurate.

3.3 Acknowledging receipt of your order. 

After you place your order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 3.4.

 Our acceptance of your order takes place when we send an email to you accepting it (

) the Contract between you and us will come into existence. The Contract will relate only to those Services confirmed in the Order Confirmation.

 If we are unable to supply you with the Services for any reason, we will inform you we have not accepted your offer and we will not process your order. If you have already paid for the Services, we will refund you the full amount.

Placing an order and its acceptance

4.1 Your legal right to change your mind. 

For our Services bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for them. This is subject to some conditions, as set out below.

You can't change your mind about an order for our Services, once these have been completed.

4.3 The deadline for changing your mind. 

If you change your mind about our Services you must let us know no later than 14 days after the day we confirm we have accepted your order for Services.

To let us know you want to change your mind, contact us by email or fill in the online form.

4.5 You have to pay for Services you received before you change your mind.

 If you bought our Services, we don't refund you for the time you were receiving them before you told us you'd changed your mind.

We will refund you as soon as possible and within 14 days of you telling us you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.

If you bought online, you have a legal right to  change your mind

We tell you when and how you can end an on-going Contract with us (for example, for regular Services) during the order process and we confirm this information to you in writing after we've accepted your order. If you have any questions, please contact us by email.

5.2 You have rights if there is something wrong with our Services

We honour our legal duty to provide you with Services that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that you have several options for resolving disputes with us.

(a)  In relation to our Services, the Consumer Rights Act 2015 says:

(b)  You can ask us to repeat or fix a Service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

(c)  If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

You can end an on-going Contract (find out how)

Any descriptions or images on our website are published for the sole purpose of giving an approximate idea of the services described in them. They will not form part of the Contract or have any contractual force.

. Subject to our right to amend the programme (see clause 6.3) we will supply the Services to you in accordance with the programme for the Services appearing on our website at the date of your order, in all material respects.

 We reserve the right to amend the programme of the Services if required by any applicable statutory or regulatory requirement or if the amendment will not materially affect the nature or quality of the Services and we will use reasonable endeavours to notify you in advance of any such amendment.

 We warrant to you that the Services will be provided using reasonable care and skill.

 We will use all reasonable endeavours to meet any performance dates specified in the Order Confirmation, but any such dates are estimates only and failure to perform the Services by such dates will not give you the right to terminate the Contract or amount to breach of this Contract.

Our services

It is your responsibility to ensure that:

(a)  the terms of your order are complete and accurate;

(b)  you cooperate with us in all matters relating to the Services;

(c)  you keep any passwords issued secure and do not share them with anyone else;

(d)  you provide us with such information and materials we may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;

(e)  you maintain an appropriate Internet connection in order to receive our Services;]

(f)  you keep all of our materials, documents and other property (

) secure, use them only for your personal development and do not share them with or copy them for any third party;

(g)  only users given usernames and logins use the Services and there will be no sharing of usernames or logins.

If our ability to perform the Services is prevented or delayed by any failure by you to fulfil any obligation listed in clause 7.1 (Your Default):

(a)  we will be entitled to suspend performance of the Services until you remedy Your Default, and to rely on Your Default to relieve us from the performance of the Services, in each case to the extent Your Default prevents or delays performance of the Services. In certain circumstances Your Default may entitle us to terminate the Contract under clause 16 (Termination);

(b)  we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform the Services; and

(c)  it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.

Your obligations

In consideration of us providing the Services you must pay our charges (

We take all reasonable care to ensure that the prices stated for the Services are correct at the time when the relevant information was entered into the system. However, please see clause 8.3 for what happens if we discover an error in the price of the Services you ordered. The following are subject to clause 8.3:

(a) The Charges are the prices quoted on our site at the time you submit your order.

(b) Our Charges may change from time to time, but changes will not affect any order you have already placed.

(c) Our Charges are exclusive of VAT. Where VAT is payable in respect of some or all of the Services you must pay us such additional amounts in respect of VAT, at the applicable rate, at the same time as you pay the Charges.

It is always possible that, despite our reasonable efforts, some of the Services on our site may be incorrectly priced.

If the correct price for the Services is higher than the price stated on our site, we will contact you as soon as possible to inform you of this error and we will give you the option of continuing to purchase the Services at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. However, if we mistakenly accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel supply of the Services and refund you any sums you have paid.

Charges

Payment for the Services is in advance. We will take your payment upon acceptance of your order.

You can pay for the Services using a debit card or credit card.

If you wish to be invoiced, you can pay by bank transfer to our account, details of which will be provided on request. Invoices must be paid within 7 days of issue (otherwise we reserve the right to terminate access to our Services).

We will send you an electronic VAT invoice on our acceptance under clause 3.4. For any failed or cancelled payments, a £20 administration fee will be levied.

If following our acceptance you fail to make a payment under the Contract by the due date, then, without limiting our remedies under clause 16 (Termination), you will have to pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 9.4 will accrue each day at 5% a year above the Bank of England's base rate from time to time. We also reserve the right to suspend your access to our Services pending payment in full.

How to pay

We hope that you are fully satisfied with our Services. However, if a problem arises or you are dissatisfied with the Services, please contact us, using one of the methods provided above.

Complaints

All intellectual property rights in or arising out of or in connection with the Services is owned by us.

We agree to grant you a fully paid-up, non-exclusive, royalty-free licence during the term of the Contract to download Our Materials for your own use and for the purpose of receiving and using the Services. You may not sub-license, assign, share or otherwise transfer the rights granted in this clause 11.2.

Intellectual property rights

We will use any personal information you provide to us to:

(b) process your payment for the Services; and

(c) inform you about similar services that we provide, but you may stop receiving these at any time by contacting us.

We will process your personal information in accordance with our 

, the terms of which are incorporated into this Contract.

How we may use your personal information

Nothing in the Contract limits any liability which cannot legally be limited, including liability for:

(a) death or personal injury caused by negligence;

(b) fraud or fraudulent misrepresentation; and

(c) breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession).

Subject to clause 13.1, we will not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

(e) loss of use or corruption of software, data or information;

13.3 We don't compensate you for all losses caused by us or our Services

Subject to clauses 13.1 and 13.2, we are responsible for losses you suffer caused by us breaking this Contract unless the loss is:

 It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

Caused by a delaying Event Outside Our Control.

 As long as we have taken the steps set out in the section we are

 not responsible for delays caused by Events Outside Our Control

 Something you could have avoided by taking reasonable action. For example, damage to your own device, which was caused by content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.

Any loss or damage relating to your trade, business, craft or profession

This clause 13 will survive termination of the Contract.

Limitation of liability

We each undertake that we will not at any time during the Contract, and for a period of five years after termination of the Contract, disclose to any person any confidential information concerning one another's business, affairs, customers, clients or suppliers, except as permitted by clause 14.2.

We each may disclose the other's confidential information:

(a) to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of exercising our respective rights or carrying out our respective obligations under the Contract. We will each ensure that such employees, officers, representatives, subcontractors or advisers comply with this clause 14; and

(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

Each of us may only use the other's confidential information for the purpose of fulfilling our respective obligations under the Contract.

Confidentiality

(a) to reflect changes in relevant laws and regulatory requirements;

(b) to make minor technical adjustments and improvements, for example to address a security threat. These are changes that [don't affect your use of the Services; and

(c) to update content, provided that the content always matches the description of it that we provided to you before you bought it.

15.2  We can suspend the supply of our Services.

(a) deal with technical problems or make minor technical changes;

(b) update the Services to reflect changes in relevant laws and regulatory requirements; or

We let you know, may adjust the price and may allow you to terminate.

We will contact you in advance to tell you we're suspending the supply of our Services, unless the problem is urgent or an emergency. If we suspend supply, or tell you we're going to suspend supply, for more than a calendar month, you can contact us by email to end the Contract and we'll refund any sums you've paid in advance for Services you won't receive.

We can stop providing our Services. We let you know at least 14 days in advance and we refund any sums you've paid in advance for Services which won't be provided.

We can change the Services and these terms

Without limiting any of our other rights, we may suspend the performance of the Services, or terminate the Contract with immediate effect by giving written notice to you if:

(a) you commit a material breach of any term of the Contract and (if such a breach is remediable) fail to remedy that breach within seven days of you being notified in writing to do so; or

(b) you fail to pay any amount due under the Contract on the due date for payment; or

(c) you become bankrupt, are unable to pay your debts as they fall due, are subject to the appointment of an administrator or receiver or have any of your assets seized following a judicial process.

(a) On termination of the Contract you must return or destroy all of Our Materials. You must not use them for any purpose unconnected with the Contract.

(b) Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.

Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.

Termination, consequences of termination and survival

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (

If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of the Services with you after the Event Outside Our Control is over.

You may cancel the Contract affected by an Event Outside Our Control which has continued for more than 60 days. To cancel please contact us. If you opt to cancel under this clause 17.3 we will refund the price you have paid, less the charges reasonably and actually incurred us by in performing the Services up to the date of the occurrence of the Event Outside Our Control.

Events outside our control

You must not attempt to procure services that are competitive with the Services from any of our directors, employees or consultants, whether as an employee or on a freelance basis, during the period that we are providing the Services to you and for a period of six months following termination of the Contract.

Non-solicitation

When we refer to "in writing" in these Terms, this includes email.

Any notice or other communication given under or in connection with the Contract (other than for or in legal proceedings) must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email. Our preferred method for notices is email to contact@networkingnuance.com. Our place of business for postal notices is 35 Cock Lane, London EC1A 9BW.

A notice or other communication is deemed to have been received:

(a) if delivered personally, at the time the notice is left at the proper address; 

(b) if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or

(c) if sent by email, at 9.00 am the next working day after transmission.

In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

Communications between us

20.1 Neither party can transfer this Contract and nobody else has any rights under this Contract.

 This Contract is between you and us and cannot be transferred, without the consent of the other party. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

 Any variation of the Contract only has effect if it is in writing and signed by you and us (or our authorised representative).

If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.

 Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

 The Contract is governed by English law. You have several options for resolving disputes with us

. If you email us, we will do our best to resolve any problems you have with us or our Services.

Resolving disputes without going to court

. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to CEDRthrough their website at 

 If you're not satisfied with the outcome you can still go to court.

. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

General

(a) Keep it friendly and collaborative – treat others as you would want to be treated

(b) Report anything to us that doesn’t look right

(c) Discussion is welcomed; criticism and offensive language is not. Poor behaviour may result in you being blocked

(d) If you have a specific query to raise on the forum, please anonymise firm and individual names

(e) Any unkind commentary about any expert will be removed immediately and will result in a ban

(f) Please keep the forum a confidential and supportive place. Do not post any forum questions or discussions outside of the forum.

YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY THESE TERMS AND CONDITIONS

Terms

Where to find information about us and our Services

About us

Our contract with you

Placing an order and its acceptance

If you bought online, you have a legal right to change your mind

You can end an on-going Contract (find out how)

Our services

Your obligations

Charges

How to pay

Complaints

Intellectual property rights

How we may use your personal information

Limitation of liability

Confidentiality

We can change the Services and these terms

Termination, consequences of termination and survival

Events outside our control

Non-solicitation

Communications between us

General

Forum rules

Try Networking
Nuance today

Terms

Where to find information about us and our Services

About us

Our contract with you

Placing an order and its acceptance

If you bought online, you have a legal right to change your mind

You can end an on-going Contract (find out how)

Our services

Your obligations

Charges

How to pay

Complaints

Intellectual property rights

How we may use your personal information

Limitation of liability

Confidentiality

We can change the Services and these terms

Termination, consequences of termination and survival

Events outside our control

Non-solicitation

Communications between us

General

Forum rules

Try Networking Nuance today

Try Networking
Nuance today